Agile Claims
Insurers face an intensely competitive environment with increasingly demanding customers who have little patience for complex, inflexible or paper-based processes. Many insurance organizations struggle with core systems that don’t allow the speed and flexibility necessary to adjust to fast-changing market conditions and accommodate customer expectations for mobile capabilities, self-service options and proactive communications.
To compete, you must automate to onboard applicants faster, reduce insurance claims processing timelines, and keep costs in check—all while keeping customers engaged and informed. Empower customers and brokers/agents to interact with you on their timeframe; capture and send documents with a mobile device; track claims status anytime; and customize company communications preferences online. You will build loyalty by offering customers the control, functionality and visibility they expect—all while enjoying faster processing through connected systems, fewer errors and greater efficiencies in your business.
Insurance Claims Process
Activants Insurance Claims end-to-end solution enables you to
Activants Insurance Claims End-to-End Solution
Document Capture
Mobile Capture
Case Management
Evaluation
Adjudication
Capture and Verify e-Signature
Handwritten, photo,
click to sign
Biometric
Claims Analytics and Payment
Integration with
Accounting/Finance
Dashboard Reporting
Customers and agents alike want an easy sign-up process in the channels of their choice and clear status updates without multiple requests for data. Without an end-to-end digital client process, your insurance organization faces a threefold disadvantage: Rising costs due to operational inefficiencies, customer dissatisfaction resulting from lengthy, cumbersome processes and risk of regulatory noncompliance fines.
Simplify and streamline your application processes with an automated insurance claims process solution that offers real-time mobile engagement, the flexibility of anytime, anywhere self-service and multichannel capture of process-ready images and documents. Combined with the broad capabilities of fraud detection, identity verification, analytics, e-signature and customer communications management, you can quickly check applications, monitor processes and make changes to optimize the experience. The result? Not only will your organization benefit from decreased operating and compliance expenses, but engaged customers and producers will become brand advocates who increase revenue through recommendations, cross-sells and upsells.
